Swann and Ali LLP is a long time reputable firm with operation experience of over 70 years in dealing with service provisions in a number of areas. Over the years the firm has been operating with positive returns well within their annual expectation, however, the organizational performance recorded in the financial year 2015 -2016 as at June 2016 was unexpectedly below the desired firm achievement. Park & Sonenshine (2012) argues that uncertainty together with role conflict may pave way for high levels of turnover