In social and health care settings contexts, it is necessary that good communication is held between staff and service users (Moss 2012 p.37). Good communication between the clients and the service providers is needed since it assists the caregivers to explain correctly to the clients regarding the treatment requirements and processes. Furthermore, care staff must be well acquitted with techniques of professional communication and how these methods should be implemented so as to develop a better healthcare setting (Moss 2012 p. 117).
